This website is for consumers’ use only. Any travel agent/tour operator/consolidator/aggregator should not use this website for individual/group bookings. In
the event of bookings by any travel agent/tour operator/consolidator/aggregator through the website are detected, the Company reserves the right,
including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to
withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the consumer for the purposes of enduse only.
You are requested to report to sreekhetra holidays PVT LTD
CONTENTS OF THE WEBSITE
This website is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this website, including but not
limited to any text, images, audio, and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, the Company grants you a non-exclusive, non-transferable, limited right to
enter, view, and use this website. You agree not to interrupt or attempt to interrupt the operation of this website in any manner whatsoever.
Access to certain areas of the website may only be available to registered members. To become a registered member, you may be required to answer
certain questions and provide certain details. Answers to such questions and details required may be mandatory and/or optional. You represent and declare
that all information you supply to us, about yourself, and others, is true and accurate.
This website is for consumers’ use only. Any travel agent/tour operator/consolidator/aggregator should not use this website for individual/group bookings. In
the event of bookings by any travel agent/tour operator/consolidator/aggregator through the website are detected, the Company reserves the right,
including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to
withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the consumer for the purposes of enduse only.
You are requested to report to Sreekhetra holidays in the event you find any content on the website which you deem is unlawful, libelous, defamatory,
obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or
otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is
violative of any applicable law.
On receiving such a report, the Company reserves the right to investigate and/or take such action as the Company may
deem appropriate.
OWNERSHIP RIGHTS
You agree to follow all instructions so provided on this website limiting the way you may use the Content.
There are a number of proprietary logos, service marks, and trademarks found on this website whether owned/used by the Company or any other third
party. By displaying them on this website, the Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any
unauthorized use of such content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
You may download such copy/copies of the content to be used only by you for your personal use.
COMPANY RIGHTS
If you send any communications or materials to the website by electronic mail or otherwise, including any comments, data, questions, suggestions, or the
like, all such communications are, and will be treated by Company, as non-confidential.
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other
property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such
material.
Any material submitted to this website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted, or
used by Company anywhere in the world, in any medium, forever.
DISCLAIMER
Furthermore, for the purpose of registering on the Company’s website and mobile application and for services of the Company, you hereby acknowledge
and agree to undergo a mobile number verification process.
For privacy policy please visit PRIVACY POLICY. in the event you find any content on the website which you deem is unlawful, libelous, defamatory, obscene,
pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise
objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violative of any
applicable law. On receiving such a report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate
Visas
To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And
processing of Visa are not included in the tour cost.
USER AGREEMENT
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights,
proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve
the way Sreekhetra holidays PVT LTD uses such material.
Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold,
transmitted or used by Patra Tours And Travels anywhere in the world, in any medium, forever.
HOLIDAYS AMENDMENT AND CANCELLATION POLICY
For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if fully paid) will be charged as cancellation charges
For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges
For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.
BOOKING POLICY FOR FLIGHT TICKETS
The total price displayed on the site includes all applicable government taxes.
In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway
issue then Sreekhetra holidays PVT LTD reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount
should be paid to Sreekhetra holidays PVT LTD after the communication from www.--------.com to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re-checking in, and
remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must
be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking
as a child.
To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and
remember that the child must be accompanied by an adult at least 18 years old
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
Company is not responsible for any delay or cancellation of flights from the airline’s end.
If ticket is cancelled directly from the airlines web site, office or call center, the customer needs to inform Sreekhetra holidays PVT LTD for the refund to be
processed. Please note that Sreekhetra holidays PVT LTD do not get any alert from airlines directly
FLIGHT AMENDMENT AND CANCELLATION POLICY
Every booking made on Sreekhetra holidays PVT LTD is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
Sreekhetra holidays PVT LTD levies a negligible amount of Rs.250 per passenger/per sector for domestic and Rs.350 per passenger/per sector for international air
tickets as cancellation service charges.
The insurance fee is non-refundable.
Convenience fees are non-refundable in all cases.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be canceled partially as per the specific airline’s policy.
Cancellations can be made online or offline through Mybooking section or by sending an email to Sreekhetra holidays PVT LTD
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges Sreekhetra holidays PVT LTD are subject to change as per the policy of the airline, which varies due to flight timings and booking classes.
To cancel the tickets within 24 Hrs of the journey, Sreekhetra holidays PVT LTD recommends customers to contact directly to the airline and after that, send the
cancellation request on our website for refunds.
In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 180 days from the
travel date in case of air/cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 180 days
of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
For cancellation requests received, the refund shall be processed at the earliest once the request is received. In case of direct cancellation through airlines, refunds
shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to the processing of refunds by the
respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable
REFUND POLICY FOR FLIGHT TICKETS
Sreekhetra holidays PVT LTD will process the refund only after getting a cancellation request/claim from the customer/travel agent/corporate company through the
mybooking section or email.
Refund against the cancellation of air tickets will be credited directly in the customer’s mode of payment after receiving the refund amount from the airline.
Sreekhetra holidays PVT LTD will process the refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund on credit cards may take a duration of 72 hours while it may take 7 days in case of net banking transactions.
will process the
refund only after getting a cancellation request/claim from the customer/travel agent/corporate company through the mybooking section or email.
Refund against the cancellation of air tickets will be credited directly in the customer’s mode of payment after receiving the refund amount from the airline.
Patra Travels will process the refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund on credit cards may take a duration of 72 hours while it may take 7 days in case of net banking transactions
PAYMENT POLICY FOR CAB
Minimum 50% amount of total package cost to initiate a booking
Remaining Outstanding amount of total package cost to be paid on Pick Up Date (Arrival Date)
CANCELLATION POLICY FOR CAB
More than 30 days of the travel date: 15% of package cost
30 to 10 days before the travel date: 30% of package cost
10 days before the travel date: 40% of package Cost
Before 24 Hours of the travel date : 100% of package cost
DISPUTES
These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject
to Cuttack legal jurisdiction only.
PROMOTIONS / OFFERS / SCHEMES / CONTESTS
Please note that in case of special offers, promotions, or schemes additional terms and conditions of these offers, promotions, schemes or contests will be applicable
in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions, schemes, or contests in order
to be eligible to avail benefits under such offers, promotions, schemes, or contests. If you fail to make the payment by the due date and/or do not comply with all
the terms and conditions of the offer, promotion, scheme, or contest you would not be entitled to receive the benefit under such offer, promotion, scheme, or
contest. The Promotions / Offers / Schemes / Contests can also be discounted at any time without giving any specific notice
LIABILITIES AND LIMITATION
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost, or guide charges by
the Govt. of India, the same would be charged as extra
Sreekhetra holidays PVT LTD rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify
the rates without notice. In case of such change – the rates quoted by us before modification can be changed by us according to the modifications by hotels or
airlines.
Sreekhetra holidays PVT LTD and its employees acts only in the capacity of an agent for the hotels, airlines, transporters, railways & the contractors providing other
services & all exchange orders, receipts, contracts & tickets issued by us – are issued subject to terms & conditions under which these services are provided by
them. The tickets, coupons, or passage contract in use by carrier/hotel or other contractors rendering services shall constitute the sole contract between the Clients
and such contractor
Sreekhetra holidays PVT LTD itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather,
road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail
Sreekhetra Holidays PVT LTD reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of
the trip, participants’ safety, comfort and general well being without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.
Sreekhetra holidays PVT LTD shall not be responsible for any delay or change in programme or expenses incurred or special / consequential loss, injury and damage
– directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness,
landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft,
pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such
causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by
him / her as a result of the forgoing causes.
Sreekhetra holidays PVT LTD shall not be responsible and shall not accept any liability towards the Clients or his/her legal representative for any loss of property or
damages resulting from death or injuries including loss of services which the Clients may sustain on account of act, negligence or default by any transportation
Company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour,
means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or other vehicle
in common carrier or otherwise and whether due to its or there negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles,
sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.
Sreekhetra holidays PVT LTD do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are
advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.
Sreekhetra holidays PVT LTD reserves the right to cancel any services in case it deems that the tour, trip or passage is impracticable for any reason or should
circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason
thereof
Sreekhetra holidays PVT LTD the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it
shall not be required to show any reason for doing so